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Service Clerk
Requirements
Experience is required.
Training is provided.
Compensation
Benefits
CJE values its employees so much that we pay for your health coverage! In addition, we also offer voluntary dental coverage and a 401K plan for retirement planning. After the 90-probationary period, new hires not only become eligible for benefits but also for paid time off. We offer paid sick, vacation and holiday time.
Job Description
Category: Service
Industry: Agriculture
The Service Clerk position will report to the Service Manager and support the service department in meeting customer needs through initiating equipment services and repairs by determining performance problems and services requested, verifying warranty and service contract coverage, developing estimates, writing repair orders, maintaining customer rapport and records. Administrative tasks such as answering incoming phone calls, end of day reports and cash handling will also be part the job responsibilities. Employees will receive on-the-job training as well as other trainings through John Deere University (JDU).
Essential Functions:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Determines equipment problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking equipment maintenance records; examining service schedules.
- Verifies warranty, PowerGard, service contract and/or maintenance plan coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares detailed repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of equipment; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging hauling.
- Ability to make cold calls to customers during the winter months to promote service specials
- Administrative tasks include answering incoming customer calls, completing end of day reports for cash, credit and check payments, and general office duties
Compensation
- Hourly, entry level
- Incentives available
Hours:
- 40 hours per week (Mon-Sat)
- During seasonal/peak-time longer hours/OT may be required
Qualifications:
- MUST be computer savvy with the ability to type
- MUST be proficient in MS Office Suite and internet applications
- MUST have excellent oral and written skills, including proper grammar and proofreading skills
- MUST have proficient math skills
- Previous experience as a service writer preferred
- Friendly attitude with a focus on customer satisfaction
- Ability and desire to be part of a team
- General understanding of mechanical/technical terminology is preferred
- MUST have a HS Diploma or GED
- Must be able to lift at least 40 lbs.
- Fork lift license preferred
If you meet the above criteria to be at Central Jersey Equipment please apply for this position. We will do our best to keep you informed. If we do not call you for an interview, we will keep your resume on file for 1 year incase another position matching your qualifications becomes available.
Please do not call in regards to this position. If your qualifications and experience meets what we are looking for we will contact you.
Mail your resume
Central Jersey Equipment, LLC
Cindy Gallagher
2885 ROUTE 206 SOUTH, BLDG 4
Columbus, New Jersey 08022 USA
Phone: 609-288-6637
Job Application
Apply OnlineService Clerk/Writer
Requirements
Experience is required.
Training is provided.
Compensation
Salary: CompetitiveBenefits
401K, Paid Time Off, Medical, Dental and Life
Job Description
Category: Service
Industry: Agriculture, Construction/Industrial, Grounds Care, Material Handling
Service Writer
SUMMARY
Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Fields internal and external customer inquiries to the Service Department.
Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
Maintains Service Department filing and records.
Updates customer profiles using equipment, hours, or other information from the customer work orders.
Maintains accessories and supplies and prepares replacement orders.
May prepare Service Technician efficiency reports.
Code Technicians time.
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
Prepares billing for PMs, Repairs, and CODs.
Follow up with Technicians to make sure they are preparing their own repair quotes and billing time out for quote preparation.
Coordinate pick up and delivery schedule.
QUALIFICATIONS
Basic knowledge of accounting practices.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Knowledge of office procedures.
General understanding of mechanical/technical terms is preferred.
High School Diploma or equivalent experience.
Must have a valid drivers license
Must have a clean driving record
HOURS
Monday Friday 8am-5pm
Saturday 8am-Noon
Extended hours during busy seasons
Mail your resume
Ag-Pro Companies
Amy Mulcahy
All 10 locations, Ohio USA
Phone: 614-317-9390
Job Application
Apply OnlineService Department Manager
Requirements
Experience is required.
Training is provided.
Compensation
Benefits
Salary & Benefits This full-time position includes a competitive salary and benefits package commensurate with experience. Health Insurance / 401K / Paid Time Off / OEM Training / Other
Job Description
Category: Service
Industry: Construction/Industrial, Grounds Care, Material Handling
Service Manager
Are you a technician with construction, diesel, or heavy equipment repair experience? Do you also have management experience in a service department? If you answered yes, then we want you to apply!
About The Company
Pat Kelly Equipment Company, Inc. is an authorized multi-brand construction equipment dealership located in St. Louis, Missouri. Pat Kelly Equipment is an independent family-owned and operated company that provides dedicated sales, rentals, tools, parts, and service support for customers in the construction, landscaping, material handling, and utility industries. Pat Kelly Equipment represents leaders in the heavy equipment industry such as New Holland Construction Equipment, National Crane Boom Trucks, Manitowoc ShuttleLift Industrial Cranes, Elliott Equipment Personnel Cranes, Genie Aerial Lifts, Bomag Compaction Equipment, and many more. For more information, visit http://www.patkelly.com/
Purpose:
Manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grow profitable service labor sales and exercise disciplined expense control. Attract, retain, and assist with the development of department personnel.
Responsibilities
Heavy Equipment Service Manager Duties:
Job Type: Full-time
-Communicate, enforce and monitor service department processes to ensure customer satisfaction
-Manage all repair and maintenance work for customer machines and Pat Kelly Equipment rental fleet equipment
-Supervise service department personnel
-Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge
-Manage staffing and retention of service personnel.
-Coordinate training and development opportunities for technicians
-Operate and maintains department including uniforms, tools, supplies and equipment required to perform job responsibilities
-Manage customer relations and service invoicing process
-Financial management of the service department
-Review work orders for completeness and accuracy prior to customer billing
-Generate service invoices for customer billing and process transactions
-Acquire new service business and estimate repair costs accurately and timely
-Manage warranty claim submission process with manufacturers in a timely manner to receive maximum credit
-Maintain a clean work area and performs work in a neat and orderly fashion
-Follow all safety rules and regulations in performing work assignments
-Maintain knowledge of dealer equipment manufacturers and competitive products
-Perform daily department opening and closing procedures
-The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned from time to time
Experience, Education, Skills and Knowledge:
-3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
-Experience with off road, construction, lawn, or heavy equipment
-Experience operating vehicles, tools, and equipment for diagnostic purposes
-Experience analyzing and interpreting internal reports
-High School Diploma, GED, or equivalent experience required
-Higher education such as a 2-4-year degree, vocational certification or military experience is preferred.
-Management or supervisory experience is preferred.
-Additional Skills: Basic Business Computer Skills,
-Business Management Systems, Data Entry, Work Orders, Microsoft Office, Professional Written & Verbal Communication, Phone Etiquette, Time Management, Organizational Skills, Safety Advocation, Team Player, Autonomous, Leadership (lead by example)
Physical Requirements:
-Able to bend, squat, or climb on equipment frequently, lift at least 30 lbs, stand or walk for extended periods on slippery or uneven surfaces.
-Must also be able to sit in an office setting for extended periods of time.
-May occasionally work outdoors in hot or cold weather conditions.
-Accommodations can be made within reason.
-May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents.
-Physical strength is required to occasionally move and manipulate heavy objects short distances (lifting equipment available).
-Must maintain a professional personal appearance.
-The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned from time to time.
Work Environment: This is a family owned and operated company where each individual is valued as more than an employee.
Operating Hours: Monday-Friday 7:00 A.M.-5:00 P.M.
Pat Kelly Equipment Company, Inc. is an Equal Opportunity Employer - Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity
Mail your resume
Pat Kelly Equipment Co.
5920 N Lindbergh Blvd
St. Louis, Missouri 63042 USA
Phone:
Job Application
Apply OnlineService Manager
Requirements
Experience is required.
Training is provided.
Compensation
Salary: Salary + CommissionBenefits
Health Insurance, Uniforms, 401K to name a few.
Job Description
Category: Service
Industry: Agriculture
Managing all aspects of our service department;
Technicians, job flow, warranties and handling customers
Mail your resume
Kleiber Tractor & Equipment Inc
David Kleiber
Po Box 299
1701 West Travis Street
La Grange, Texas 78945-0299 USA
Phone: 979-968-3187
Job Application
Apply OnlineService Manager
Requirements
Experience is required.
Training is provided.
Compensation
Benefits
Benefits will include health and dental insurance, 401K, profit sharing, holiday and vacation.
Job Description
Category: Service
Industry: Agriculture, Construction/Industrial, Grounds Care
Kunau Implement is a 'Best in Class' organization in the Midwest that offers parts, sales, and service of agricultural, commercial, and residential equipment. We are seeking a highly motivated and experienced Service Manager to join our team in Preston, IA.
At the complex level, the Service Manager maximizes return on investment by optimizing Service Department processes and resources to ensure internal and external customer satisfaction. The position grows profitable service labor sales and exercises disciplined expense control. It attracts, retains, and effectively engages department personnel.
Duties include
- Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
- Assists in creating annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
- Assists in developing and executing Service Department marketing plans and monitors monthly to ensure achievement of departmental goals.
- Solicits Service work from customer base by phone, email, and on-farm visits.
- Assists with customer clinics, field days, and related promotional events.
- Manages submission of all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Schedules the trucking for internal and external pickup and deliveries.
- Reviews work orders for completeness and accuracy before customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order.
- Participates in departmental and location meetings.
- Review Customer Service Satisfaction Surveys and take appropriate action when needed.
- Manages recruiting, staffing, and employee development activities for employees in the Service Department.
- Ensures safety policy and practices are followed
- Conducts business in alignment with the company's Values and ECHO statement.
- Employee review management, hiring, and firing.
Requirements
Education/Experience:
- 2-year associate degree with sufficient management experience.
- Minimum of 3 years of experience in Service Department operations.
- Personnel management skill set.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Ability to speak effectively one-on-one and within a group.
- Basic understanding of financial principles relative to Service Department operations.
- Ability to analyze and interpret internal reports.
The individual should be able to set work priorities and work independently in the absence of supervision and be able to understand and carry out oral and written directions. Individuals must have the ability to maintain a high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.
The individual should have a steady work record, the ability to operate a variety of equipment safely to diagnose, adjust, and repair malfunctions; read and understand operator's and repair manuals, and must be able to perform each of the essential position functions.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to get around the dealership and grounds for various tasks.
- The employee would normally lift or move 10 lbs., frequently lift or move up to 25 lbs. and occasionally lifts or move up to 75 lbs.
- Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
- Ability to be on one's feet for extended periods.
- Ability to climb a ladder with the ability to carry an object while climbing.
- Ability to operate equipment or other power equipment as necessary.
- Ability to push/pull up to 100 lbs. of force.
Kunau Implement is a long-standing, family-owned company. Kunau Implement offers competitive compensation packages, low employee turnover and a close-knit working environment.
Interested individuals are encouraged to stop in at our Preston location and talk with Kathy Kilburg, HR Manager or apply online.
DISCLAIMER:
This job description has been designed to indicate the general nature and essential duties and responsibilities. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This document is not a contract and the company may change job duties at any time.
Mail your resume
Kunau Implement Co.
Kathy Kilburg
420 West White Street
Preston, Iowa 52069 USA
Phone: 563.689.3311
Job Application
Apply OnlineService Manager
Requirements
Experience is required.
Training is provided.
Compensation
Benefits
401K Paid Time Off Medical Dental Life Insurance
Job Description
Category: Service
Industry: Agriculture
Start Date: 07/03/2018
SUMMARY
Directs and coordinates activities concerned with acquisition of equipment,operation and maintenance of equipment repair and storage facilities by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Coordinates activities of personnel conducting Diagnostics, testing and repairs of equipment.
Directs procurement of all types of company owned and operated equipment and materials, supplies, and parts required to maintain equipment, and storage facilities.
Coordinates repair and maintenance services to obtain maximum utilization of equipment and prevent operational delays in other departments.
SUPERVISORY RESPONSIBILITIES
Manages Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Four year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
COMPUTER SKILLS
Inventory Control Software
PHYSICAL DEMANDS
While performing the duties of this job the employee is regularly required to stand and walk. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds and up to 25 pounds. The employee is frequently required to lift up to 50 pounds. The employee is occasionally required to lift up to 100 pounds.
Mail your resume
Ag-Pro Companies
Amy Mulcahy
3727 Park Mill Run Drive
Hilliard, Ohio 43026 USA
Phone:
Job Application
Apply OnlineService Manager
Requirements
Experience is required.
Training is not provided.
Compensation
Benefits
Vacation, sick leave, retirement etc.
Job Description
Category: Management
Industry: Agriculture
Managing others, Communicating with customers as well as the other employees in the shop, paperwork.
Mail or fax your resume
Rolla Implement
Chris Neufeld
1201 West Main Ave
Rolla, North Dakota 58367 USA
Phone: 701-4773116
Fax: 701-477-0237
Job Application
Apply OnlineService Mechanic
Requirements
Experience is required.
Training is not provided.
Job Description
Category: Service
Industry: Agriculture
Employee will be responsible for service repair and maintenance work on agricultural equipment.
OTC offers competitive wages, health & dental insurance, 401 (k), life insurance and paid short & long-term disability insurance
Valid driver's license required
Must be able to pass random drug testing
Interested applicants can call Bud Largent at 509-988-0670 or mail resume to P.O. Box 277 Odessa, WA. 99159, Attn: Bud Largent
Application available online at odessatrading.com
Mail your resume
Odessa Trading Company/Vantage-PNW
Bud Largent
36959 Road J NE
PO Box 578
Odessa, Washington 99159 USA
Phone: 509-988-0670
Job Application
Apply OnlineService Mgr.
Requirements
Experience is required.
Training is provided.
Compensation
Salary: open to experience USDBenefits
insurance-401K-dental all with employee participation
Job Description
Category: Service
Industry: Agriculture, Construction/Industrial, Grounds Care, Material Handling
Start Date: immediate opening
managing everyday operations of service dept
Mail your resume
Altman Tractor & Equipment
Clark Johnson
1808 E Pamplico Highway
Florence, South Carolina 29505 USA
Phone: 843-6620151
Job Application
Apply OnlineSERVICE TECH
Requirements
Experience is required.
Training is provided.
Compensation
Hourly: OPEN WITH EXPERIENCE USDJob Description
Category: Service
Industry: Agriculture, Construction/Industrial
Start Date: 1/12/2023
Perform basic diagnostics, service repairs,
maintenance and reconditioning on customer and/or dealership
equipment, new or used. Maintain and operate shop equipment and
tools, performing quality work, efficiently. Keep accurate records of
work performed. Factory service training provided.
Mail your resume
Kings River Tractor, Inc.
PAT KELLOGE
1230 G St
Reedley, California 93654 USA
Phone: 559-743-4540
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