Job Description

Category: Service
Industry: Agriculture

Central Jersey Equipment offers the latest Agriculture, Turf, and Commercial equipment. With four locations throughout New Jersey, we service residential, agricultural, and commercial customers in the Garden State. We cover an expansive geographical area from the Jersey Shore to the Delaware River and from Philadelphia up to New York City, and beyond.
Central Jersey Equipment is always looking to hire the best possible people to work at our state-of-the-art facilities.
The Service Manager directs and controls service operations for the entire organization to maximize return on investment through service sales growth and the effective management of labor sales, staffing and budgets. Attracts, retains, and effectively engages department personnel.
Hours:
� Monday-Friday 8-5, Saturdays 8-12
� During seasonal/peak-time longer hours may be required

Qualifications:
� Must have at least 3 years of previous management experience. Resumes without previous management experience will not be considered.
� 3+ years experience as a manager of Service Department operations
� Must have prior experience working as a mechanic (�turning wrenches�)
� Turf/Ag equipment experience preferred
� Familiar with John Deere and competitive products
� Ability to lead and motivate others
� Strong interpersonal skills
� Ability to write and speak effectively to individuals and groups
� Understand HR functions as it relates to supervising, hiring, firing, discipline
� Basic understanding of financial principles relative to Service Department Operations
� Excellent customer service skills
� Must be computer savvy.
� Must be proficient in MS Office Suite
� Must be proficient with Internet applications
� Must have proficient oral and written skills
� Associates degree or equivalent experience required
� Bachelor�s degree preferred
� Must be able to lift at least 75 lbs.
� Must have a valid driver�s license

Essential Functions:
o Develops, maintains and manages the execution of the Service Department Strategic Business Plan for the organization
o Creates and monitors annual Service Department goals and budget for the entire organization, in alignment with the organization�s financial and operational objectives
o Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction as well as Service Department efficiencies
o Monitors individual and overall Service Department performance relative to labor sales and expense control, across the organization in line with the organization�s objectives
o Develops and implements the Service Department employee compensation plans
o Creates and facilitates the execution of Corporate Service Marketing Plan including advertising, marketing and promotional programs to grow labor sales for the organization
o Facilitates the organization�s Customer Satisfaction Program to enhance and maintain customer relationships and training relative to service support
o Manages recruiting, staffing and employee development activities for the Service Department

Job Description

Category: Service
Industry: Construction/Industrial, Grounds Care, Material Handling

Service Manager

Are you a technician with construction, diesel, or heavy equipment repair experience? Do you also have management experience in a service department? If you answered yes, then we want you to apply!

About The Company

Pat Kelly Equipment Company, Inc. is an authorized multi-brand construction equipment dealership located in St. Louis, Missouri. Pat Kelly Equipment is an independent family-owned and operated company that provides dedicated sales, rentals, tools, parts, and service support for customers in the construction, landscaping, material handling, and utility industries. Pat Kelly Equipment represents leaders in the heavy equipment industry such as New Holland Construction Equipment, National Crane Boom Trucks, Manitowoc ShuttleLift Industrial Cranes, Elliott Equipment Personnel Cranes, Genie Aerial Lifts, Bomag Compaction Equipment, and many more. For more information, visit http://www.patkelly.com/

Purpose:

Manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grow profitable service labor sales and exercise disciplined expense control. Attract, retain, and assist with the development of department personnel.

Responsibilities

Heavy Equipment Service Manager Duties:
Job Type: Full-time
-Communicate, enforce and monitor service department processes to ensure customer satisfaction
-Manage all repair and maintenance work for customer machines and Pat Kelly Equipment rental fleet equipment
-Supervise service department personnel
-Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge
-Manage staffing and retention of service personnel.
-Coordinate training and development opportunities for technicians
-Operate and maintains department including uniforms, tools, supplies and equipment required to perform job responsibilities
-Manage customer relations and service invoicing process
-Financial management of the service department
-Review work orders for completeness and accuracy prior to customer billing
-Generate service invoices for customer billing and process transactions
-Acquire new service business and estimate repair costs accurately and timely
-Manage warranty claim submission process with manufacturers in a timely manner to receive maximum credit
-Maintain a clean work area and performs work in a neat and orderly fashion
-Follow all safety rules and regulations in performing work assignments
-Maintain knowledge of dealer equipment manufacturers and competitive products
-Perform daily department opening and closing procedures
-The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned from time to time

Experience, Education, Skills and Knowledge:
-3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
-Experience with off road, construction, lawn, or heavy equipment
-Experience operating vehicles, tools, and equipment for diagnostic purposes
-Experience analyzing and interpreting internal reports
-High School Diploma, GED, or equivalent experience required
-Higher education such as a 2-4-year degree, vocational certification or military experience is preferred.
-Management or supervisory experience is preferred.
-Additional Skills: Basic Business Computer Skills,
-Business Management Systems, Data Entry, Work Orders, Microsoft Office, Professional Written & Verbal Communication, Phone Etiquette, Time Management, Organizational Skills, Safety Advocation, Team Player, Autonomous, Leadership (lead by example)

Physical Requirements:
-Able to bend, squat, or climb on equipment frequently, lift at least 30 lbs, stand or walk for extended periods on slippery or uneven surfaces.
-Must also be able to sit in an office setting for extended periods of time.
-May occasionally work outdoors in hot or cold weather conditions.
-Accommodations can be made within reason.
-May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents.
-Physical strength is required to occasionally move and manipulate heavy objects short distances (lifting equipment available).
-Must maintain a professional personal appearance.
-The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned from time to time.

Work Environment: This is an in-shop position at a local family owned and operated company in a dealership environment where all departments work together to achieve common success and customer satisfaction.

Operating Hours: Monday-Friday 7:00 A.M.-5:00 P.M.

Pat Kelly Equipment Company, Inc. is an Equal Opportunity Employer - Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity

Job Description

Category: Service
Industry: Agriculture, Construction/Industrial, Grounds Care

Kunau Implement is a 'Best in Class' organization in the Midwest that offers parts, sales, and service of agricultural, commercial, and residential equipment. We are seeking a highly motivated and experienced Service Manager to join our team in Preston, IA.

At the complex level, the Service Manager maximizes return on investment by optimizing Service Department processes and resources to ensure internal and external customer satisfaction. The position grows profitable service labor sales and exercises disciplined expense control. It attracts, retains, and effectively engages department personnel.

Duties include
- Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
- Assists in creating annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
- Assists in developing and executing Service Department marketing plans and monitors monthly to ensure achievement of departmental goals.
- Solicits Service work from customer base by phone, email, and on-farm visits.
- Assists with customer clinics, field days, and related promotional events.
- Manages submission of all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Schedules the trucking for internal and external pickup and deliveries.
- Reviews work orders for completeness and accuracy before customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order.
- Participates in departmental and location meetings.
- Review Customer Service Satisfaction Surveys and take appropriate action when needed.
- Manages recruiting, staffing, and employee development activities for employees in the Service Department.
- Ensures safety policy and practices are followed
- Conducts business in alignment with the company's Values and ECHO statement.
- Employee review management, hiring, and firing.

Requirements

Education/Experience:
- 2-year associate degree with sufficient management experience.
- Minimum of 3 years of experience in Service Department operations.
- Personnel management skill set.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Ability to speak effectively one-on-one and within a group.
- Basic understanding of financial principles relative to Service Department operations.
- Ability to analyze and interpret internal reports.

The individual should be able to set work priorities and work independently in the absence of supervision and be able to understand and carry out oral and written directions. Individuals must have the ability to maintain a high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.

The individual should have a steady work record, the ability to operate a variety of equipment safely to diagnose, adjust, and repair malfunctions; read and understand operator's and repair manuals, and must be able to perform each of the essential position functions.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to get around the dealership and grounds for various tasks.
- The employee would normally lift or move 10 lbs., frequently lift or move up to 25 lbs. and occasionally lifts or move up to 75 lbs.
- Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
- Ability to be on one's feet for extended periods.
- Ability to climb a ladder with the ability to carry an object while climbing.
- Ability to operate equipment or other power equipment as necessary.
- Ability to push/pull up to 100 lbs. of force.

Kunau Implement is a long-standing, family-owned company. Kunau Implement offers competitive compensation packages, low employee turnover and a close-knit working environment.

Interested individuals are encouraged to stop in at our Preston location and talk with Kathy Kilburg, HR Manager or apply online.

DISCLAIMER:
This job description has been designed to indicate the general nature and essential duties and responsibilities. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This document is not a contract and the company may change job duties at any time.

Job Description

Category: Service
Industry: Agriculture

Managing all aspects of our service department;

Technicians, job flow, warranties and handling customers

Job Description

Category: Service
Industry: Agriculture, Construction/Industrial

Service Manager Job Description
Mason Tractor Co. in Waverly Hall, GA is accepting resumes for the Service Manager position. This is a full-time position with competitive salary and benefits.

Responsibilities:
Full Management of the Service Department
Ensure customer satisfaction by providing excellent service
Manage and motivate technicians and other Service employees to meet performance goals
Develop and implement service policies and procedures
Monitor and control expenses to meet budget goals
Maintain accurate records of service work and customer interactions
Ensure compliance with safety regulations and company policies
Requirements:
At least 5 years of experience in managing a service department and technicians in the Equipment, Trucking, or Automotive Industries
Computer skills
Pleasant, but firm personality
Skills to manage employees as well as customers
Optional Employee Benefits Available:
Health Insurance
Dental Insurance
Vision Insurance
401k with employer matching
Life and AD&D Insurance
Other supplemental insurances offered
If you meet the requirements and are interested in this position, please submit your resume for consideration.

Job Description

Category: Service
Industry: Agriculture

Central Jersey Equipment offers the latest Agriculture, Turf, and Commercial equipment. With five locations throughout New Jersey, we service residential, agricultural, and commercial customers in the Garden State. We cover an expansive geographical area from the Jersey Shore to the Delaware River and from Philadelphia up to New York City, and beyond.
Central Jersey Equipment is always looking to hire the best possible people to work at our state-of-the-art facilities.

The Service Manager directs and controls service operations for the entire organization to maximize return on investment through service sales growth and the effective management of labor sales, staffing and budgets. Attracts, retains, and effectively engages department personnel.

Hours:
- Monday-Friday 8-5, Saturdays 8-12
- During seasonal/peak-time longer hours may be required

Compensation
- Salary
- Incentives available

Benefits
CJE values its employees so much that we pay for your health coverage! In addition, we also offer voluntary dental coverage and a 401K plan for retirement planning. After the 90-probationary period, new hires not only become eligible for benefits but also for paid time off. We offer paid sick, vacation and holiday time.

Qualifications:
- Must have at least 3 years of previous management experience. Resumes without previous management experience will not be considered.
- 3+ years experience as a manager of Service Department operations
- Must have prior experience working as a mechanic (turning wrenches)
- Turf/Ag equipment experience preferred
- Familiar with John Deere and competitive products
- Ability to lead and motivate others
- Strong interpersonal skills
- Ability to write and speak effectively to individuals and groups
- Understand HR functions as it relates to supervising, hiring, firing, discipline
- Basic understanding of financial principles relative to Service Department Operations
- Excellent customer service skills
- Must be computer savvy.
- Must be proficient in MS Office Suite
- Must be proficient with Internet applications
- Must have proficient oral and written skills
- Associates degree or equivalent experience required
- Bachelor's degree preferred
- Must be able to lift at least 75 lbs.
- Must have a valid driver's license

Essential Functions:
- Develops, maintains and manages the execution of the Service Department Strategic Business Plan for the organization
- Creates and monitors annual Service Department goals and budget for the entire organization, in alignment with the organization's financial and operational objectives
- Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction as well as Service Department efficiencies
- Monitors individual and overall Service Department performance relative to labor sales and expense control, across the organization in line with the organization's objectives
- Develops and implements the Service Department employee compensation plans
- Creates and facilitates the execution of Corporate Service Marketing Plan including advertising, marketing and promotional programs to grow labor sales for the organization
- Facilitates the organization's Customer Satisfaction Program to enhance and maintain customer relationships and training relative to service support
- Manages recruiting, staffing and employee development activities for the Service Department

If you meet the above criteria to be at Central Jersey Equipment please apply for this position. We will do our best to keep you informed. If we do not call you for an interview, we will keep your resume on file for 1 year incase another position matching your qualifications becomes available.

Please do not call in regards to this position. If your qualifications and experience meets what we are looking for we will contact you.

Job Description

Category: Service
Industry: Agriculture
Start Date: 12/25/11

Job Description

Category: Service
Industry: Agriculture, Construction/Industrial

Mason Tractor Co located at 2510 Dahlonega Hwy
in Cumming, GA now taking applications for an experienced technician. Must have at least 2 years experience in a service department. Must have your own tools, reliable transportation and a positive attitude.

Job Description

Category: Service
Industry: Agriculture, Construction/Industrial, Material Handling

*Ability to repair and maintain Wheel loaders, Excavators, Backhoes, Skid steers, Boom Lifts, and Tractors
*Familiar with standard concepts, practices and procedures within the heavy equipment mechanic field
*Ability to troubleshoot electrical, hydraulics, engine, and transmission issues on the equipment you are assigned to
*Perform work orders as requested
*Perform preventive maintenance on equipment as schedule dictates
*Report issues and take pictures of equipment when necessary and send them to the Shop Manager
*Take pro-active steps with preventive maintenance or repair when troubleshooting
*Other duties as assigned

Job Description

Category: Service
Industry: Agriculture, Construction/Industrial, Material Handling

*Ability to repair and maintain Wheel loaders, Excavators, Backhoes, Skid steers, Boom Lifts, and Tractors
*Familiar with standard concepts, practices and procedures within the heavy equipment mechanic field
*Ability to troubleshoot electrical, hydraulics, engine, and transmission issues on the equipment you are assigned to
*Perform work orders as requested
*Perform preventive maintenance on equipment as schedule dictates
*Report issues and take pictures of equipment when necessary and send them to the Shop Manager
*Take pro-active steps with preventive maintenance or repair when troubleshooting
*Other duties as assigned