Job Description

Category: Parts
Industry: Agriculture
Status: Full Time

Job Summary:
We are seeking an experienced New Holland Parts Counter Specialist to join our team. This role is responsible for assisting customers and service technicians with parts identification, ordering, and inventory support for New Holland agricultural equipment. The ideal candidate has strong product knowledge, excellent customer service skills, and the ability to work in a fast-paced dealership environment.


Key Responsibilities:
• Assist customers and technicians in identifying and sourcing New Holland parts
• Process parts orders, returns, and special orders accurately
• Maintain and organize parts inventory, including stocking and cycle counts
• Provide technical support and product information as needed
• Manage backorders and communicate timelines to customers
• Keep parts area clean, organized, and compliant with safety standards
• Build and maintain strong relationships with customers and vendors


Qualifications:
• Ability to work seasonal weekends and be available for rotating on-call schedule.
• Previous experience at a parts counter, preferably with New Holland or agricultural equipment preferred
• Strong knowledge of agricultural machinery and parts systems
• Excellent communication and customer service skills
• Basic computer skills and experience with parts management software
• Ability to multitask and work efficiently in a team environment
• Ability to lift, carry, and move parts and equipment weighing 20 pounds or more on a regular basis
• High school diploma or equivalent (required)
• Forklift certification (or willingness to obtain)