Job Description

Category: Sales
Industry: Agriculture
Start Date: 04/03/2017

JDE CUSTOMER SERVICE REPRESENTATIVE

CSR Profile
Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.

Responsibilities
Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
Performs follow-up calls at customer locations on complete goods and major parts and service potential
Addresses customer concerns and resolves problems effectively and satisfactorily
Profiles customers machines, vehicles and demographic information
Provides limited technical support where applicable