Job Listings

Service Manager

Franklin, Tennessee USA
Experience Required: Yes
Status: Full Time
Close Details

Requirements

Experience is required.
Training is provided.

Compensation

Benefits

TriGreen Equipment offers an excellent benefit package which includes BC/BS health insurance, 401K retirement plan with company match, paid holidays, vacation and more!

Job Description

Category: Service
Industry: Agriculture, Grounds Care, ATV, Material Handling

Primary Objective:
Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel. Advises and makes recommendations to the Territory Manager with respects to the best interest of the Service Department. Responsible for Service Department Customer Satisfaction. Negotiates customer complaints to a satisfactory conclusion.

Major Functions and Scope:
Represents TriGreen Equipment in a professional, honest manner (to include appearance & dress according to corporate policy).

Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.

Implements annual Service Department goals and budget, in alignment with the organization�s financial and operational objectives.

Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.

Takes the lead in sharing best practices and implementing common processes throughout the Service Department.

Monitors individual and overall Service Department performance relative to labor sales and expense control in line with the organization�s objectives.

Schedule and assign jobs and work areas to employees according to their skills and knowledge

Coordinates and resolves interdepartmental issues.


Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.


Maintains all departmental tools, equipment and vehicles in good working order. Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order. The service department should be kept in a clean manner.

Make recommendations regarding the purchase of Service vehicles, and maintain the fleet on a manner to provide a profitable operation

Develop, maintain and adhere to a priority system for scheduling all service work, both customer and internal to ensure work orders are completed in a timely manner.

Reviews all management reports necessary to audit the performance of department and individual employees

Hold departmental meetings on a regular basis

Complete any other job duties assigned by supervisor.

Knowledge, Experience, Competencies and Supervision:
Minimum 3+ years experience in Service Department operations.

Graduation from John Deere Tech program preferred but not required.

Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Basic understanding of financial principles relative to Service Department operations.

High School Diploma or GED equivalent.

Ability to analyze and interpret internal reports.
Familiar with John Deere and competitive products

Previous supervisory or management experience preferred but not required.

Strong organizational skills
Ability to diagnose and repair mechanical problems related to agriculture equipment/outdoor power equipment preferred.

Ability to write and work on routine reports and correspondence.
Must have analytical, business planning, problem solving, communication, motivational and interpersonal people skills.

Ability to speak effectively one on one or before groups of customers or employees of the organization.

Ability to interpret department financial statements.

Ability to negotiate customer complaints to a satisfactory resolution.

Ability to define problems, collect data, establish facts and draw valid conclusions.

This position will be responsible for Service Administrator, Service Foreman, Service and Set-up Personnel and Delivery Personnel.

Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.


Mail or fax your resume

TriGreen Equipment LLC
Amy Freiermuth
1776 Trigreen Drive
Athens-Corp, Alabama 35611 USA
Phone: 256-233-0339
Fax: 256-233-0368

Job Application

Apply Online

or
Email your resume:
amyfreiermuth@trigreenequipment.com

Service Technician

Franklin, Tennessee USA
Experience Required: Yes
Status: Full Time
Close Details

Requirements

Experience is required.
Training is provided.

Compensation

Benefits

TriGreen Equipment offers an excellent benefit package which includes BC/BS health insurance, 401K retirement plan with company match, company paid life insurance, paid holidays, vacation and more!

Job Description

Category: Service
Industry: Agriculture, Grounds Care, ATV, Material Handling

Primary Objective:
Performs diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Major Functions and Scope:
Represents TriGreen Equipment in a professional, honest manner (to include dress and personal appearance according to corporate policy).
Performs basic agriculture equipment/outdoor power equipment or commercial worksite equipment diagnostics and determines what repairs are needed if required.

Performs basic agricultural equipment/outdoor power equipment/commercial worksite products repairs as requested by the Service Manager/Shop Foreman.

Participates in all job-related training and development.

Prepares all reports and forms required in conjunction with work assignments.

Maintains current product knowledge of John Deere and other products sold or serviced by TriGreen.

Maintains safe and proper operation of vehicles, inventory, tools and equipment.

Complete any other duties as assigned by supervisor

Knowledge, Experience, Competencies and Supervision:
Proven knowledge of methods, materials, tools and techniques used in the repair of outdoor power equipment/agricultural equipment/commercial worksite equipment.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Excellent knowledge of mechanical, electrical and hydraulic systems.
High School Diploma or GED equivalent. Associates degree from Ag Tech program preferred
Ability to work varying shifts, weekends and holidays
Familiar with John Deere and other products sold and serviced by TriGreen
Ability to diagnose and repair mechanical problems related to agriculture equipment/outdoor power equipment.
Must have analytical, business planning, problem solving, communication, motivational and interpersonal people skills.
Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.


Mail or fax your resume

TriGreen Equipment LLC
Amy Freiermuth
1776 Trigreen Drive
Athens-Corp, Alabama 35611 USA
Phone: 256-233-0339
Fax: 256-233-0368

Job Application

Apply Online

or
Email your resume:
amyfreiermuth@trigreenequipment.com

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