Job Description

Category: Service
Industry: Construction/Industrial, Grounds Care, ATV

Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned Turf and C&CE equipment. May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman or senior technicians.
Reports to: Service Manager


Responsibilities:

o Performs basic diagnostics and repairs on turf and C&CE equipment

o Participates in required Service EDUCATE Training programs

o Supports customer clinics

o Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order

o May promote and sell dealer service programs directly to customers

o Maintains current knowledge of John Deere and competitive products

o Maintains condition of inventory, tools and equipment

o Follows all safety rules and regulations in performing work assignments

o Completes all reports and forms required in conjunction with work assignments

o Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

o 3+ years of experience performing service repairs

o Outstanding interpersonal and customer service skills

o Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures

o Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of turf and C&CE equipment

o Ability to use Service Advisor and basic computer functions

o Ability to operate vehicles and equipment used for diagnostic purposes

o Ability to lift at least 75 lbs. repeatedly

o High School Diploma or equivalent experience required; Associates degree preferred

o Valid driver's license required; CDL (Commercial Driver's License) preferred