Job Description

Category: Service
Industry: Agriculture, Construction/Industrial, Grounds Care, Material Handling
Status: Full Time

Service Writer

SUMMARY
Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Fields internal and external customer inquiries to the Service Department.
Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
Maintains Service Department filing and records.
Updates customer profiles using equipment, hours, or other information from the customer work orders.
Maintains accessories and supplies and prepares replacement orders.
May prepare Service Technician efficiency reports.
Code Technicians time.
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
Prepares billing for PMs, Repairs, and CODs.
Follow up with Technicians to make sure they are preparing their own repair quotes and billing time out for quote preparation.
Coordinate pick up and delivery schedule.

QUALIFICATIONS
Basic knowledge of accounting practices.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Knowledge of office procedures.
General understanding of mechanical/technical terms is preferred.
High School Diploma or equivalent experience.
Must have a valid drivers license
Must have a clean driving record

HOURS
Monday Friday 8am-5pm
Saturday 8am-Noon
Extended hours during busy seasons