Job Description

Category: Service
Industry: Agriculture, Construction/Industrial
Status: Full Time
Start Date: ASAP

Working for Bobcat of Phoenix means being part of a community – employees and clients – striving to provide the best service in the industry of AG, Construction, Compact Utility and Rural Lifestyle equipment, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we live and work.

Our Service Advisors are a key part of any service department’s success. They are our department leaders who provide the technical know-how behind each repair and provide guidance and training to the mechanic team. Your superior organizational skills and attention to detail will be utilized to attend to clients needs, manage service requests and daily activities of mechanics to ensure the work is performed timely, while adhering to the company’s standards and managing your departments budget. Your strong technical skills will be utilized to identify and diagnose problems and perform a variety of service requests.

At Bobcat of Phoenix, being a service advisor is much more than sitting behind a desk directing others; we believe in leading by example and walking in the shoes of the people you manage. As a Service Manager, you will be building a community with your team, implementing scheduled maintenance calls, responding to service requests, managing vendors, and communicating and building rapport with clients. You will be an expert on your department; working along with and directing a team of mechanic professionals to ensure the equipment that’s serviced is returned in excellent condition.

WHO YOU ARE
A Maintenance Whiz. You are the expert on all things technical and are able to teach new skills to your team.

A Clear Communicator. You help your team and clients understand the timeline and process for repairs.

A Team Player. You are united with teammates in delivering the best experience to customers.

Proactive. You act like an owner, scheduling daily service maintenance calls to avoid emergencies.

Personable. You are respectful, pleasant to be around, and enjoy engaging with others.

Levelheaded. You keep your cool during service emergencies and quickly find solutions.

Motivated. You invest extra energy to reach your goals.

Solution-Oriented. You follow through on commitments, letting residents know they matter.

Organized. You are flexible and able to juggle multiple priorities and interactions with customers and teammates smoothly.

WHAT YOU’LL DO
Build rapport with clients. You'll make positive connections with customers by offering a smile and a greeting when you see them and chatting as you scheduled repairs for their equipment.

Manage service requests. You’ll launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.

Know the make-ready schedule. You’ll monitor the mechanics daily activity and schedule

Notice the details. You’ll walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.

REQUIREMENTS
3+ years of hands-on heavy equipment maintenance experience
Supervisory experience
Availability to work a flexible schedule, including weekends
Rotating on-call responsibility for after-hours emergencies
Demonstrated proficiency in working with computers including word processing, calendar management, and equipment dealership software
Valid driver's license and/or access to reliable transportation

PREFERRED EXPERIENCE
College degree or work experience equivalent
Trade school and/or military training or industry designation
Equipment Dealership Experience