Service Writer

Job Listing

Service Writer

New Albany, Ohio USA


Experience is not required.
Training is provided.



401K Medical Dental Life 9 Paid Holidays Paid Time Off

Job Description

Category: Service
Industry: Agriculture
Status: Full Time
Start Date: 10/01/2018


Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Fields internal and external customer inquiries to the Service Department.

Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.

Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.

Maintains Service Department filing and records.

Updates customer profiles using equipment, hours, or other information from the customer work orders.

Maintains accessories and supplies and prepares replacement orders.

May prepare Service Technician efficiency reports. Code Technician’s time.

May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.

Prepares billing for PM’s, Repairs, and COD’s.

Follow up with Technician’s to make sure they are preparing their own repair quotes and billing time out for quote preparation.

Coordinate pick up and delivery schedule.


Basic knowledge of accounting practices.

Ability to use standard desktop load applications such as Microsoft Office and internet functions.

Knowledge of office procedures.

General understanding of mechanical/technical terms is preferred.

High School Diploma or equivalent experience.

Mail your resume

Ag-Pro Companies
Amy Mulcahy
5740 Zarley Street
New Albany, Ohio 43054 USA
Phone: 614-205-3152

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