Aggregate Service Technician

Iowa Sales Territory, Iowa USA
Experience Required: Yes
Status: Full Time
Close Details

Requirements

Experience is required.
Training is provided.

Compensation

Salary: DOE USD
Benefits

General Equipment & Supplies offers its team members numerous competitive benefits, including: 401(k) Savings Plan with Matching Provision Accident Insurance AD&D Insurance Cancer Insurance Company Newsletter Health Insurance Dental Insurance Employee Assistance Program (EAP) Flexible Spending Accounts Holidays Job Related Education or Training Life Insurance Long Term Disability Paid Time Off (PTO) Short Term Disability and much more... Other company-sponsored benefits may include uniforms and uniform maintenance, safety boot and cold weather gear allowance, prescription safety glasses allowance, tuition reimbursement, education assistance program, sponsorships of personal interest activities, employee referral bonus program, Company Party/Events, travel opportunities and more. This is a summary only. Please refer to the General Equipment & Supplies, Inc. Employee Handbook for complete eligibility requirements and other detailed information.

Job Description

Category: Service
Industry: Construction/Industrial

SUMMARY:
This individual, working closely with the Shop Foreman in Shakopee, MN, is responsible for the safe, effective, and efficient repair of machinery and components at high levels of quality on a wide variety of aggregate equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Builds knowledge of dealer supported product lines, service standards, and procedures
* Can perform field repairs and maintenance jobs with minimal supervision
* Basic testing knowledge of all machine systems
* Can repair and recondition all aggregate equipment components and systems
* Develops and employs diagnostic related reasoning skills
* Responsible for operating heavy construction equipment in a safe manner
* Completes all paperwork required and assists in the collection of data necessary for efficient inventory control
* Attends local, regional, national service schools as requested
* Maintains a clean and safe working environment as well as cares for shop tools, equipment and vehicles
* Maintains close, positive working relationships with service, parts and administrative personnel

REQUIRED SKILLS:
* Minimum 2-year Diesel Technology or Automotive Technology degree or equivalent experience
* Obtains or is willing to obtain a Class A CDL License and ability to maintain an insurable driving record
* Minimum welding/fabrication experience helpful
* Must have or willing to obtain own hand tools, up to and including a drive set

ADDITIONAL JOB REQUIREMENTS:
* Works in an efficient and effective manner contributing to departmental and product line goals
* Excellent customer service skills both internal and external as a representative of General Equipment
* Must have a positive mental attitude and able to work with minimal supervision
* Organizational skills with ability to effectively manage multiple projects
* Must be personable, highly motivated, a problem solver, reliable, ethical, and able to adapt to all forces around them, customers, suppliers, coworkers, and manufacturers
* Should have solid equipment and mechanical knowledge and strong diagnostic skills
* Must be willing to travel as there may be occasional overnight field service work

NATURE AND SCOPE OF JOB:
* Occasionally lifting, carrying, pushing or pulling 100+ pounds and/or frequently lifting, carrying, pushing or pulling 50+ pounds and/or continuous lifting, carrying, pushing or pulling 20+ pounds.
* Occasional to frequent walking or standing
* Frequent and continual movement as follows, often several of movements simultaneously (i.e. handle while crouching, carry while kneeling):
o Kneel (bend legs at knee, come to rest on knees)
o Crouch/Squat (bend down and forward, bending legs & spine)/Crawl (on hands, knees, and feet)
o Climb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer)
o Stoop (Bend downward and forward at waist)
o Lift (raise or lower object > 25 pounds from one level to another)/Carry (transport an object)
o Push (press with steady force, move forward, downward, outward)/Pull (drag or tug objects)
o Turn/twist (move a body part in circular motion)
o Bend (bend downward and forward by bending the spine at waist)
o Reach (extend hands and arms in any direction)/Handle (seize, hold turn with hands)
* Repetitive motion of wrists, hands, and fingers
* Hearing and speaking to exchange information.
* Dexterity of hands and fingers to operate equipment.
* Consistently exposed to weather conditions, fumes, and loud noise.

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Duties, responsibilities and activities may change at any time with or without notice.


Mail or fax your resume

General Equipment & Supplies, Inc.
Marti Jensen
4300 Main Ave
PO Box 2145
Fargo, North Dakota 58103 USA
Phone: (701) 282-2662
Fax: (701) 364-2143

Job Application

Apply Online

or
Email your resume:
Recruiting@genequip.com

Customer Service & Support Rep

Iowa Sales Territory, Iowa USA
Experience Required: Yes
Status: Full Time
Close Details

Requirements

Experience is required.
Training is provided.

Compensation

Salary: DOE USD
Benefits

General Equipment & Supplies offers its team members numerous competitive benefits, including: 401(k) Savings Plan with Matching Provision Accident Insurance AD&D Insurance Cancer Insurance Company Newsletter Health Insurance Dental Insurance Employee Assistance Program (EAP) Flexible Spending Accounts Holidays Job Related Education or Training Life Insurance Long Term Disability Paid Time Off (PTO) Short Term Disability and much more... Other company-sponsored benefits may include uniforms and uniform maintenance, safety boot and cold weather gear allowance, prescription safety glasses allowance, tuition reimbursement, education assistance program, sponsorships of personal interest activities, employee referral bonus program, Company Party/Events, travel opportunities and more. This is a summary only. Please refer to the General Equipment & Supplies, Inc. Employee Handbook for complete eligibility requirements and other detailed information.

Job Description

Category: Sales
Industry: Construction/Industrial

SUMMARY:
The Customer Service & Support Rep (CSSR) will be responsible for improving the business success of our customers through direct face to face contact and an intimate knowledge of their operational needs. The primary objective of the CSSR is to make our customers more successful by anticipation or recognition of their needs by selling the appropriate application of product support and small whole-goods, products, and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory in the Iowa market
• Responsible for selling parts, service, and small whole goods
• Utilize CRM program to maintain call schedules, prepare quotes, maintain quote files, and organize time
• Collect, record, and maintain in-depth customer profiles in order to gather information on sales, parts, and service needs
• Focus on customer equipment profiles for “set” group of customers, as explained in the CSSR Agreement
• Work with the CSSR Manager and VP of Parts in developing and promoting parts specials, featured items and/or services
• Identify new customers within assigned territory to promote personal and company growth.
• Perform the necessary functions required for machine or equipment undercarriage and ground engaging sales, i.e. evaluations, fit up, record keeping, and recommendations
• Attend educational and training programs covering company policies, department objectives, products services and programs, and professional salesmanship and personal growth
• Responsible for keeping accurate expense records and submitting them in a timely manner
• Ability to balance business needs and goals of the company while looking out for the best interests of our customers

REQUIRED SKILLS:
• Extensive background in construction and/or heavy construction equipment
• Minimum of 2 years’ experience in sales, service or product support
• Minimum 2-year technical degree in related field or 4-year college degree or equivalent experience
• Requires extensive travel – often requires several days and nights per week on the road for many different reasons, such as customer visits, training, trade shows, etc.
• An above average computer comfort level of or willingness to learn Microsoft Word, Excel, Access, Power Point, MS Outlook, CRM programs and Distributor Operating systems

ADDITIONAL JOB REQUIREMENTS:
• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Must have a positive mental attitude
• Must have excellent customer service skills, both internal and external customers
• Be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturers.
• Attain short- and long-term objectives through good time management and planning
• Strong interpersonal skills and oral/written communication skills
• Organizational skills with ability to effectively manage multiple projects
• Work at obtaining a level of expertise in areas such as undercarriage inspections, walk around inspections, safe operator procedures, etc.

NATURE AND SCOPE OF JOB:
• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching
• Requires the ability to lift up to 75 lbs. on a frequent basis

The duties described above are the general nature and levels of work performed, but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Duties, responsibilities and activities may change at any time with or without notice.


Mail or fax your resume

General Equipment & Supplies, Inc.
Marti Jensen
4300 Main Ave
PO Box 2145
Fargo, North Dakota 58103 USA
Phone: (701) 282-2662
Fax: (701) 364-2143

Job Application

Apply Online

or
Email your resume:
Recruiting@genequip.com

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