Job Description

Category: Sales
Industry: Agriculture
Status: Full Time
Start Date: 06/29/2016

Customer Service Representative (CSR)

SUMMARY
The primary responsibility is expanding aftermarket revenues by development of new service and parts customer relationships and the expansion of eligible existing customer relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Create no less than 24 new customer relationships annually. A new relationship is defined as those customers that have a combined $5,000 of parts or service revenue growth during the 12 month period after the CSRs first meeting with the eligible prospect.
Expand gross profit margins from all eligible accounts assigned to the CSR on an annual basis of $200,000 or greater annually (after draw period has been terminated).
Maintain an active business development calling program as evidenced by adding more than 10 new eligible prospects each quarter. Each new prospect will be considered as eligible based upon the following definition AND having been approved for assignment by the aftermarket director.
Eligible prospects are new or existing customers who have purchased less than $1,000 of parts or services during the prior three years OR where the current YTD purchases of parts and service is less than 20% of the total prior three year purchases.
Management can define prospects as eligible that fall outside these parameters.
Complete and record the results of not less than an average of 30 face to face meetings monthly with eligible assigned prospects.
Maintain a current database of equipment for each customer and prospect visited with at a minimum model data, model year and preferably machine hours.
Record competitive feedback and information useful for use by sales and/or other areas of the organization.
QUALIFICATIONS
Ag. Stores
Knowledgeable about row crop practices
General knowledge of various types of farm equipment and their operation
Farm experience
Sales or new business development background
Microsoft Office products familiarity and reasonable typing skills
Acceptable driving record
Ability to work Saturdays as necessary
Agricultural sales experience
Established contacts within the farming community in Central Ohio

New Albany & Hilliard
Knowledgeable about CWP & Turf products
Contacts within professional landscapers, contractors and rental companies preferred
Sales or new business development background
Microsoft Office products familiarity and reasonable typing skills
Acceptable driving record
Ability to work Saturdays as necessary